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Privacy & Cookie Policy

In simple terms, we take your and our privacy seriously... show the policy.

Privacy & Cookie Policy
1. Introduction 1.1 We are committed to safeguarding the privacy of our website visitors and service users. 1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. 1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. 1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via [URL]. 1.5 In this policy, "we", "us" and "our" refer to Technical Director Ltd.
2. How we use your personal data 2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing. 2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is from clieent browser requests and response. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests; namely monitoring and improving our website and services. 2.3 We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract. 2.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent. 2.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships. 2.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions]. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business. 2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 2.11 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication.Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users. 2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others. 2.13 We may process any of your personal data identified in this policywhere necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks. 2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. 2.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Automated decision-making 3.1 We will use your personal data for the purposes of automated decision-making in relation to: - Deciding if an contract, enquiry or order could be fraudulent or subject to adverse risk 3.2 This automated decision-making will involve comparing supplied information against credit and other public data sources for the purposes of risk analysis. 3.3 The significance and possible consequences of this automated decision-making are rejection of contract, enquiry, order or application.
4. Providing your personal data to others 4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. 4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 4.3 We may disclose specify personal data category or categories to our suppliers or subcontractors insofar as reasonably necessary for the purposes of the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 4.4 Financial transactions relating to our website and services are OR may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices linked from the payment pages. 4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data 5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA). 5.2 We and our other group companies have offices and facilities in multiple countries. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. 5.3 The hosting facilities for our website are situated in multiple countries. The European Commission has made an "adequacy decision" with respect to [the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission. 5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data 6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data. 6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. 6.3 We will retain your personal data as follows: (a) [personal data category or categories] will be retained for a minimum period of [period] following [date], and for a maximum period of [period] following [date]. [additional list items] 6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: (a) the period of retention of [personal data category] will be determined based on [specify criteria]. [additional list items] 6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7. Security of personal data 7.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. 7.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems. 7.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data. 7.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. 7.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 7.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
8. Amendments 8.1 We may update this policy from time to time by publishing a new version on our website. 8.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 8.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.
9. Your rights 9.1 In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights. 9.2 Your principal rights under data protection law are: (a) the right to access; (b) the right to rectification; (c) the right to erasure; (d) the right to restrict processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to complain to a supervisory authority; and (h) the right to withdraw consent. 9.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. 9.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed. 9.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. 9.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest. 9.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. 9.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose. 9.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. 9.10 To the extent that the legal basis for our processing of your personal data is: (a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others. 9.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. 9.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. 9.13 You may exercise any of your rights in relation to your personal data by written or email notice to us, in addition to the other methods specified in this Section 9.
10. Third party websites 10.1 Our website includes hyperlinks to, and details of, third party websites. 10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
11. Personal data of children 11.1 Our website and services are targeted at persons over the age of 18. 11.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
12. Updating information 12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
13. Acting as a data processor 13.1 In respect of [specify data], we do not act as a data controller; instead, we act as a data processor. 13.2 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.
14. About cookies 14.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. 14.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. 14.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
15. Cookies that we use 15.1 We may use cookies for the following purposes: (a) authentication - we may use cookies to identify you when you visit our website and as you navigate our website; (b) status - we may use cookies to help us to determine if you are logged into our website; (c) shopping cart - we may use cookies to maintain the state of your shopping cart as you navigate our website; (d) personalisation - we may use cookies to store information about your preferences and to personalise our website for you; (e) security - we may use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; (f) advertising - we may use cookies to help us to display advertisements that will be relevant to you; (g) analysis - we may use cookies to help us to analyse the use and performance of our website and services; and (h) cookie consent - we may use cookies to store your preferences in relation to the use of cookies more generally
16. Cookies used by our service providers 16.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. 16.2 We may use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. 16.3 We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. OR We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).] You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.
17. Managing cookies 17.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via your web browsers help/support pages. 17.2 Blocking all cookies will have a negative impact upon the usability of many websites. 17.3 If you block cookies, you will not be able to use all the features on our website.
18. Cookie preferences 18.1 You can manage your preferences relating to the use of cookies on our website.
19. Our details 19.1 This website is owned and operated by Technical Director Ltd. 19.2 We are registered in England and Wales under registration number 08512222, and our registered office is as registered https://beta.companieshouse.gov.uk/company/08512222. 19.3 Our principal place of business is as registered https://beta.companieshouse.gov.uk/company/08512222. 19.4 You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; (c) by telephone, on the contact number published on our website from time to time; or (d) by email, using the email address published on our website from time to time.
20. Data protection registration 20.1 We are registered as a data controller with the UK Information Commissioner's Office. 20.2 Our data protection registration number is ZA452030.

Security Incident Response Policy

In simple terms, we take your and our security seriously, show the policy.

Security Incident Response Policy

1. Introduction Cyber security incidents are a significant risk to Technical Director Ltd (the "company"). This policy describes how to recognise a breach, who to report it to and what happens next. Cyber breaches are becoming more common and more expensive to fix. Responding as fast as possible is key, so please read this document and keep it to hand for when it is needed.
2. Who you should contact if you think there's been cyber security incident? The person primarily responsible for coordinating the company's response to a cyber security incident is the Technical Director (the "incident coordinator").
3. What might indicate that there has been a breach? The following may indicate that a cyber security breach has occurred: (a) you have made a mistake, clicked on a link you shouldn’t have, or your device anti-virus software or browser is reporting that malware has been detected; (b) an inability to access data or devices, or unusual behaviour, possibly accompanied by a ransom message; (c) spikes in network traffic, database requests, or the size of HTML responses (which may be observed by the IT team); and (d) employees that you know are not present have accessed or edited files.
4. What do I do if I make a mistake? If you have made a mistake that may have caused a cyber security breach then the most important thing is time: (a) do not attempt to solve the problem by yourself; (b) you must report the problem to the incident coordinator immediately; (c) you will need to be able to tell them what device, how it is connected to the company's IT systems, and what company data it contains; (d) if you made a mistake using your own computer or phone, while it is connected to the company's systems, or contains the company's data, you must still contact the incident coordinator for support; and (e) making a mistake is not system misuse, but failing to report one is.
5. I'm the incident coordinator, who do I notify, what are their roles? If you notice a cyber security breach indicator, or have made a mistake, contact the incident coordinator. The following people should be notified by the incident coordinator if the breach is confirmed: (a) the data protection officer: the Technical Director; If the cyber security breach includes personal data then the Information Commissioner's Office may need to be informed, typically within 72 hours. Data subjects may also need to be informed.
6. What are the responsibilities of the members of the incident response team? Technical incident response personnel should establish: (a) what has happened; (b) which parts of which systems are affected; (c) which machines should be disconnected; (d) what needs to be done to remove any malware; and (e) what feedback the company need to improve their security in future. The data protection officer should establish whether personal data has been compromised, and if so, how much? Notify as required. the Technical Director should communicate with insurers to obtain support and ensure that technical teams know what evidence they must collect to document the incident for the claim. The insurer may wish for the police to be informed. Communications should begin preparing communications to employees, customers and the press about the ongoing incident – a "well handled" breach, in the eyes of customers, will be a well-communicated breach. Communications have to be available as soon as senior management require them and employees need to know not to tweet. Senior management should collect enough information to make strategic decisions during the incident. Operations managers for processes impacted by the loss of IT systems should: (a) provide information to the technical team about critical systems, so that choices can be made to reduce risk based on the need for availability; and (b) provide information to senior management to allow them to make strategic decisions.

Typical AST

What you can expect in our typical property AST... show the policy.

Assured Shorthold Tenancy

You are about to sign an Assured Shorthold Tenancy for the following property: <property address> It sets out the promises made by the Tenant and any Guarantors to the Landlord and vice versa, including the duration of the rental and the amounts you have agreed for Rent and Deposit. You should read this document carefully and thoroughly. Once electronically signed and dated this agreement will be legally binding and may be enforced by a court. Make sure that it does not contain terms that you do not agree with and that it contains everything you want to form part of the agreement. Both parties are advised to obtain confirmation in writing when the Landlord gives the Tenant consent to carry out any action under this agreement. If you are in any doubt about the content or effect of this agreement, we recommend that you seek independent legal advice before signing.

The Parties to this agreement and the Premises

The following clauses set out the basic terms of the tenancy, the main dates and the Deposit and Rent amounts which have been agreed. This agreement is made the day of <signing date>.

Premises

<property address> together with fixtures, furniture and effects therein as specified in the inventory Landlord Technical Director Ltd of Technical Director Ltd <landlord address> Tenant <tenant name> of <property address> Guarantor: No Guarantors are named in this agreement. Occupancy The maximum number of people permitted to occupy the property is 3 Term A fixed Term of N months Commencing on and including To and including Rent £ <XXX.00>, payable monthly and in advance on the 1st day of each month Deposit £ <XXXX.00> 1. The Landlord lets to the Tenant the Premises for the Term at the Rent specified above. 2. The Tenant shall pay to OpenRent on the signing of this agreement the amount of the Deposit and the first payment of Rent. 3. The Deposit will be held under the terms of the Deposit Protection Service (DPS), of which OpenRent is a registered member. Further detail is provided in the next section of this document. 4. The first payment of Rent will be held by OpenRent up to a maximum of 14 days from the beginning of the Term, after which it will be paid to the Landlord with OpenRent’s fees deducted where applicable. 5. The Tenant shall pay direct to the Landlord all future Rent when it becomes due. Further detail is provided in subsequent sections of this document. 6. This agreement is intended to create an Assured Shorthold Tenancy as defined by section 19A of the Housing Act 1988 (as amended).

The Deposit

The following clauses set out: what OpenRent will do with the Deposit paid by the Tenant under clause 3 above; what the Tenant can expect of the Landlord or OpenRent when either deals with the Deposit; the circumstances in which the Tenant may receive less than the sum paid as a Deposit at the conclusion of the tenancy; and the circumstances in which other monies may be requested from the Tenant. 7.1. The Deposit will be held in a Custodial Tenancy Deposit Scheme by the Deposit Protection Service (DPS), which is the Government approved custodial scheme: The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA Phone: 0330 303 0030 https://www.depositprotection.com/ 7.2. Once the Deposit has been paid by the Tenant, OpenRent will transfer the Deposit to the DPS as soon as reasonably practicable. OpenRent will aim to do this within 1 working day of funds clearing, and always within the 30 days required under the terms of the scheme. Once funds have cleared, the Deposit will be transferred to the Landlord's registered account with the DPS. 7.3. The Deposit that the Tenant has paid shall be returned without interest according to the terms of the DPS at the end of the tenancy, howsoever determined, upon vacant possession of the Premises and return of the keys, less such sum as the Landlord shall properly deduct in respect of: arrears of Rent; any damage to the Premises and fixtures and fittings caused by the Tenant or arising from any breach of the terms of this agreement by the Tenant; any damage caused or cleaning required due to pets, animals, reptiles, birds, or fish occupying the Premises (whether or not the Landlord consented to its presence as set out in clause 8.20); any sum repayable by the Landlord to the local authority where housing benefit has been paid direct to the Landlord by the local authority; any other breach by the Tenant of the terms of this agreement; any unpaid account or charge for water, electricity, gas, other fuels or utilities used by the Tenant in the Premises; any unpaid council tax, telephone charges or other monies owed by the Tenant to the Landlord; any reasonable cost incurred to clean the Premises to the same standard as at the beginning of the tenancy; the charges incurred by the Landlord's bank if any cheques or standing orders from the Tenant are not honoured by the Tenant's bank. 7.4. No deductions shall be made from the Deposit unless, or until, the reason for the nature of the deductions along with their amounts have been notified to the Tenant. Any dispute arising from the proposed deductions will be subject to the DPS guidelines including use of the free and independent Alternative Dispute Resolution service where its use has been agreed by the Tenant and Landlord. 7.5. The Tenant shall not be entitled to withhold the payment of any instalment of Rent or any other monies payable under this agreement on the ground that the Landlord, or OpenRent, holds the Deposit or any part of it. 7.6. If the Deposit is insufficient the Tenant shall pay to the Landlord such additional sums as required to cover all costs, charges and expenses properly due within a period of 14 days from the end of the tenancy.

Obligations of the Tenant

The following clauses set out what is expected of the Tenant during the tenancy in addition to the main terms found in this agreement. If any of these terms are breached, the Landlord may be entitled to deduct monies from the Deposit, claim damages from the Tenant, and/or seek the court's permission to have the Tenant evicted from the Premises because of the breach. The Tenant agrees: 8.1. Any obligation upon the Tenant under this agreement to do or not to do anything shall also require the Tenant not to permit or allow any licensee or visitor to do or not to do that thing. 8.2. To be responsible and liable for all the obligations under this agreement as joint and several Tenants (if applicable). 8.3. To pay the Rent as specified earlier in this agreement whether or not it has been formally demanded, and pay interest at 3% above the Bank of England base rate upon any Rent in arrears or other monies due under this agreement for more than seven days calculated from the date upon which it became due to the date of payment. The first payment of Rent shall be paid directly to OpenRent. The first payment of Rent will be held by OpenRent up to a maximum of 14 days from the beginning of the Term, after which it will be paid to the Landlord with OpenRent’s fees deducted where applicable. All future Rent shall be paid directly to the Landlord. 8.4. Unless otherwise agreed in writing with the Landlord, to pay for all gas, electricity, water and sewerage services consumed on or supplied to the Premises during the Term, and for all charges made for the use of thetelephone (if any), TV licence (if any), TV service (if any), and Internet service (if any) during the Term. This includes standing charges and other similar charges and VAT, as well as charges for actual consumption. 8.5. Unless otherwise agreed in writing with the Landlord, to pay any council tax which the Tenant is obliged to pay under the Local Government Finance Act 1992 or any regulations under that Act. Also to indemnify the Landlord in respect of any council tax which (during the tenancy) the Landlord becomes obliged to pay under the Act or those regulations because the Tenant ceases to live at the Premises. 8.6. To keep the interior of the Premises and the Landlord’s contents in as good and clean state of repair and condition and decoration as the Premises were in at the commencement of the Term and make good all damage and breakages to the Premises which may occur during the Term (fair wear and tear excepted). 8.7. Not to remove any of the Landlord’s contents from the Premises. 8.8. To comply with all statutory requirements upon the Tenant in respect of the Premises and contents. This includes (but is not limited to) not bringing into the Premises any furniture, furnishings or personal items that do not meet the required safety standards. 8.9. Not to damage the Premises or the building or make any alteration or addition to it, nor damage or alter the electrical or plumbing system. 8.10. Not to decorate or change the style or colour of the decoration without written consent from the Landlord. 8.11. Not to damage interior walls or decorations by affixing pictures, mirrors, or any other hanging item using nails, screws, adhesive compounds or tapes without written consent from the Landlord. 8.12. Where readily accessible, and with due regard to personal safety, to keep the drains, gutters and pipes of the Premises clear of any leaves or debris. 8.13. If applicable, to keep the garden free from weeds, prune shrubs back if necessary, keep paths clear of moss, cut the grass where appropriate, and not cut down or remove any trees or shrubs. 8.14. To keep clean the windows inside and outside of the Premises, where safe access is possible, and arrange for any cracked or broken glass panes to be replaced with the same grade and type of glass as existing. 8.15. Not to use the Premises other than for the purposes of a private residence, nor carry on or permit to be carried on upon the Premises any profession trade or business whatsoever, nor use the Premises for any immoral, illegal or improper purposes. 8.16. Not to do or permit to be done in the Premises or elsewhere anything which may be or become a nuisance, annoyance or inconvenience to the Landlord, the owner or occupiers of any adjoining property, the neighbours, other adjoining residents or people in the immediate area. 8.17. Not to alter or add to the Premises or allow anyone else to do anything on the Premises which may invalidate any insurance of the Premises against fire or increase the ordinary premium for such insurance. 8.18. Not to fix or suffer to be fixed to the exterior or windows of the Premises any notice board, sign, advertisement poster or aerial. 8.19. Not to install or change any door locks or alarm codes, and agree that the Landlord should hold a spare set of keys. 8.20. Not keep any cat, dog, bird or other pet at the Premises without the Landlord’s written consent, such consent, if granted, to be revocable at will by the Landlord upon giving reasonable written notice. If consent is given, the Tenant agrees to have the Premises professionally cleaned with de-infestation cleaner at the Tenant’s cost upon termination of the tenancy. 8.21. If there are common parts to the building, not to obstruct, keep or leave anything in them. 8.22. To keep the exterior free from rubbish. 8.23. To place all refuse in plastic bags in the designated dustbin(s) which should be kept in the area provided. If necessary on refuse collection day to move the dustbin(s) to the collection point as required by the local Council. 8.24. Not to hang clothes or other articles on any balcony or out of any window. 8.25. Not to erect external aerials or satellite dishes. 8.26. Not to install any gas appliances unless authorised by the Landlord and installed by a registered Gas Safe fitter. 8.27. To routinely test the operation of all smoke alarms and replace the batteries when necessary, and to advise the Landlord immediately should any alarm cease to function or be considered non-operational. 8.28. To take reasonable precautions to prevent any damage to the Premises resulting from ‘freezing-up’. This includes ensuring the Premises is adequately heated during periods of cold weather to ensure the water system does not freeze. Failure by the Tenant to take such precautions will result in the Tenant having to pay for any ensuing damage. 8.29. To take all reasonable precautions to prevent condensation and damp by keeping the property adequately ventilated and heated. 8.30. To replace any light bulbs, fluorescent tubes, fuses or batteries promptly and when necessary. 8.31. To telephone the Landlord immediately regarding, and confirm in writing within 24 hours of, any defect in the Premises which comes to the Tenant’s attention and which is the responsibility of the Landlord to repair, and to pay the Landlord all liabilities which may be incurred by the Landlord as a result of any such defect not having been so notified. 8.32. Not to assign sublet or part with or share possession of the Premises or any part of it nor allow the Premises to be occupied by more than the maximum number of permitted persons. 8.33. Not to take in any lodger, paying guest or person staying on either a permanent or semi-permanent basis. 8.34. To permit the Landlord, and any superior landlord, or the Landlord’s employees/agents at all reasonable times by giving the Tenant 24 hours notice (except in an emergency): to enter the Premises to inspect the same and the Landlord’s furniture and effects therein (if any) and to carry out any works of maintenance or repair to the Premises or elsewhere which the Landlord may consider necessary. to enter and view the Premises with any prospective future Tenants or purchasers during the last 28 days of the tenancy. 8.35. To notify the Landlord if the Tenant is to be absent from the Premises for a period exceeding 14 days. Such notification shall be made at least 5 days prior to the commencement of the period of absence and shall state the actual dates over which the Premises will be unoccupied. 8.36. To forward any notice, order or proposal affecting the Premises or its boundaries to the Landlord within 5 days of receiving it. 8.37. To deliver up the Premises to the Landlord with vacant possession at the end of the tenancy in the same good and clean state of repair and decoration as they were in at the commencement of the Term (fair wear and tear and damage by accidental fire excepted), and pay for the repair or replacement of any items of the fixtures, fittings and appliances which have been damaged, destroyed or lost. 8.38. To return the keys of the Premises to the Landlord by midday on the day of vacating the Premises, otherwise all costs of gaining entry to the Premises and resecuring the Premises will be borne by the Tenant. 8.39. To co-operate in the checking of any inventory and/or schedule of condition and to pay, or be liable to pay, for any costs incurred in such check-out procedures. 8.40. Not to smoke inside the Premises, or permit others to smoke inside the Premises, without the Landlord’s written consent. Such consent, if granted, to be revocable at will by the Landlord upon giving reasonable written notice.

Furniture

If the letting includes the use of furniture and effects: 9.1 Where requested by the Landlord, the furniture and effects shall be as specified in an inventory signed by the Tenant. 9.2 The Tenant will: Not damage or remove from the Premises any furniture or effects. Make good all damage and breakages to the furniture and effects which may occur during the Term. Leave the furniture and effects at the end of the tenancy in the same position as they were at the commencement of the Term. Clean or pay for the cleaning of all carpets, curtains and any other parts of the Premises or contents included in the letting which may have been soiled during the tenancy.

Obligations of the Landlord

The following clauses set out what can be expected from the Landlord during the tenancy. If any of these terms are broken, the Tenant may be entitled to claim damages from the Landlord, or ask a court to make the Landlord keep these promises. The Landlord agrees:

Quiet Enjoyment

10.1. To allow the Tenant to quietly hold and enjoy the Premises during the tenancy without any unlawful interruption by the Landlord or any person rightfully claiming under, through or in trust for the Landlord.

Consents

10.2. To confirm that all necessary consents have been obtained to enable the Landlord to enter this agreement (whether from superior landlords, lenders, mortgagees, insurers, or others).

Statutory Repairing Obligations

10.3. To comply with the obligations to repair the Premises as set out in sections 11 to 16 of the Landlord and Tenant Act 1985 (as amended by the Housing Act 1988). These sections impose on the Landlord obligations to repair and keep in good order: the structure of the Premises and exterior (including drains, gutters and pipes); certain installations for the supply of water, electricity and gas; sanitary appliances including basins, sinks, baths and sanitary conveniences; space heating and water heating; but not other fixtures, fittings, and appliances for making use of the supply of water and electricity. This obligation arises only after notice has been given to the Landlord by the Tenant as set out in clause 8.31. 10.4. To repay to the Tenant any reasonable costs incurred by the Tenant to remedy the failure of the Landlord to comply with his statutory obligations as stated in clause 10.3 above.

Insurance

10.5. To insure the building of, and the Landlord's contents within, the Premises under a general household policy with a reputable insurer. 10.6. To provide a copy of the relevant insurance certificate and policy to the Tenant at the start of the tenancy or as soon as possible thereafter.

Other Repairs

10.7. To keep in repair and proper working order all mechanical and electrical items belonging to the Landlord and forming part of the fixtures and fittings, unless the lack of repair is due to the negligence or misuse of the Tenant, his or her family, or visitors.

Safety Regulations

10.8. To confirm that all the furniture and equipment within the Premises complies with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended in 1993). 10.9. To confirm that all gas appliances comply with the Gas Safety (Installation and Use) Regulations 1998 and that a copy of the safety check record is given to the Tenant at the start of the tenancy. 10.10. To confirm that all electrical appliances comply with the Electrical Equipment (Safety) Regulations 1994, and the Plugs and Sockets, etc. (Safety) Regulations 1994. 10.11. To ensure that any electrician carrying out electrical work at the Premises is a competent person registered with a scheme approved by The Department for Communities and Local Government (DCLG). Possessions and Refuse 10.12. To remove or pay for the removal of all the possessions of the Landlord and any rubbish prior to the start of the tenancy.

Interrupting or Ending this Agreement

The following clauses set out the ways in which this agreement may be brought to an end by either party. In addition, these clauses set out the procedures which the Tenant or Landlord shall use when the tenancy is brought to an end. 11.1 If the tenancy is within the fixed Term, the Landlord may serve on the Tenant the appropriate notice under Section 21(1)(b) of the Housing Act 1988 (as amended) given during the fixed Term to expire on any day after the last day of the Term. 11.2 If the tenancy has lapsed into a periodic tenancy it may be terminated by: the Landlord serving the Tenant at least two months notice in writing under Section 21(4)(a) of the Housing Act 1988 (as amended) and expiring on the last day of a period of the tenancy. the Tenant giving written notice of at least one month and expiring on the last day of a period of the tenancy. 11.3 If there is a breach of any of the terms of this agreement by the Tenant then the Landlord may serve notice in accordance with Section 8 of the Housing Act 1988 (as amended). 11.4 If the Rent or any part thereof shall be in arrears for at least seven days after the same shall have become due (whether legally demanded or not) or if there shall be a breach of any of the obligations on the part of the Tenant, the Landlord may re-enter the Property (subject to the Landlord obtaining a Court Order for Possession) and immediately thereon the tenancy shall terminate without prejudice to any other rights and remedies of the Landlord.

Mutual Break Clause

11.5. Any time after four months of the initial fixed Term of this tenancy (or after a similar period following a fixed Term extension to the original tenancy) either party may invoke this break clause by providing a minimum of two months written notice to the oth1er (such notice to expire on the last day of a rental period of the tenancy). At the end of such notice the tenancy shall end and all obligations and responsibilities shall cease; subject nevertheless to any claim by either party against the other in respect of any breach of any of the terms and conditions of the agreement.

Notices & Miscellaneous

Notices

12.1 The Landlord gives notice to the Tenant that pursuant to Section 48(1) of the Landlord and Tenant Act 1987 that notices (including notices in proceedings) may be served on the Landlord at the address specified at the beginning of this agreement. 12.2 Any notice served upon the Tenant by the Landlord pursuant to this agreement or any statute or regulation then the same may be served properly addressed to the Tenant either at the Premises or by sending the same by either recorded delivery post, or prepaid first class post to the Premises or at the Tenant’s last known address and the same shall be deemed to have been properly served and received by the Tenant 24 hours after posting the same. 12.3 The Landlord gives the Tenant notice under the Housing Act 1988 that possession may be recovered on the following grounds: Ground 2: The Premises is subject to a mortgage granted before the beginning of the tenancy, and the mortgagee is entitled to exercise a power of sale conferred on them by the mortgage or by section 101 of the Law of Property Act 1925 and the mortgagee requires possession of the Premises for the purpose of disposing of it with vacant possession.

Miscellaneous

13.1 If the Premises comprises part only of a building the letting shall include the use (in common with others) of access ways to and from the Premises inside the building. 13.2 “Premises” in these conditions includes Landlord’s fixtures and fittings therein. 13.3 Where two or more persons are named on the tenancy agreement, their obligations shall be joint and several. 13.4 References to masculine gender include the feminine; to the singular include the plural; and to the ‘month’ mean calendar month. 13.5 Tenant is responsible for insuring their own belongings, furniture and furnishings in the Premises, and the Landlord will not accept liability for any loss or damage that may occur as a result of use within the Premises. 13.6. The Landlord and the Tenant confirm their agreement with the OpenRent Terms & Conditions and Privacy Policy which they made when creating their account. 13.7. Where the Landlord’s own title to the Premises is leasehold and not freehold, the Landlord may themselves be a tenant under a superior lease. The Tenant agrees to perform and observe at all times during the Term the conditions and stipulations contained in the superior lease that were notified to the Tenant prior to the commencement of the tenancy.

Custom Clause Notice

The clauses defined under Custom Clauses below, have been written by the Landlord in agreement with the Tenant. The clauses have not been vetted by OpenRent, are not endorsed by OpenRent, and have been added against the explicit recommendation of OpenRent. OpenRent can not offer advice on the contents of this section and recommends independent legal advice is sought before agreeing to any clauses outlined in this section. Note that individual terms and conditions in earlier sections of this agreement may be replaced or modified by the Custom Clauses set out below, with the exception of clause 2, clause 3 and clause 4 which are essential to the Rent Now process and cannot be modified or replaced.

Custom Clauses

Custom Clause 1. The tenants ARE NOT permitted to house animals within the property (due to upstream leasehold requirements). Custom Clause 2. Smoking IS NOT permitted within the property or the common areas, unless explicitly signposted as such. Custom Clause 3. The tenants agree to inspections of the property on-demand of the landlord subject to appropriate access notice (not to exceed once every three months unless warranted by complaint/report from neighbours or property management).

Contract Digitally Signed By

Here is a list of people set out to sign the contract, and signatures where they have been collected. Where signatures have been collected dates and times are displayed in Coordinated Universal Time (UTC). The Tenants Signature Printed Name Date Signed Email (verified) IP Address <to-be-completed> The Landlord Signature Printed Name Date Signed Email (verified) IP Address <to-be-completed>